The Client

Established in 1817, BMO serves more than 10 million personal, commercial, corporate and institutional customers in North America and internationally. Its operating groups – Personal and Commercial Banking, BMO Bank of Montreal in Canada and Harris in the United States; Private Client Group, its wealth management business; and BMO Capital Markets – share one vision: to be the bank that defines great customer experience.

The Opportunity

Like many organizations over a century old, BMO Wealth Management needed to be more client- and market-focused. It needed to learn from its competition while becoming pro-active about industry disruptions such as mobile banking and white-collar crime. And it needed a better way to drive market insight and trigger internal actions.

BMO Wealth Management decided to take a more holistic approach to market intelligence and enlisted ShiftCentral as a key partner. The goal was to leverage ShiftCentral’s ability to create customized market intelligence offerings.

The Challenge

BMO Wealth Management, part of BMO Financial Group, is a leading provider of wealth management services in North America, with a growing presence in Asia. The world of private wealth banking is more complex than ever. Issues such as immigration, faith-based investing, art, succession planning for entrepreneurs, global mobility of high-net-worth individuals, etc., now inform and influence high net worth individual’s approach to market. Aiming to align business growth with client demands in an increasingly competitive and globalized environment, BMO must remain well-versed – and in front of – these complex issues.

The Result

After extensive consultation with BMO Wealth Management, ShiftCentral launched a Market Intelligence Resource Center reflecting BMO’s unique specifications. By design, the platform had the flexibility to include new content sources and analysis as BMO’s needs evolved. Dedicated ShiftCentral researchers and analysts then kept it live with real-time, curated and contextualized content from primary and secondary research, internal and external sources, economic analysis findings, and social media monitoring.

ShiftCentral is part of BMO’s DNA. We have been relying on their market intelligence for so long now that no strategy or decision is undertaken without considering its insight.

Rebecca Tascona

SVP and Chief Administrative Officer, Head of BMO Wealth Management

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